Terms of service

Effective from 9 November 2026.

Seller details

SIA „B I&G"
Registration number: 50203347301
VAT number: LV50203347301
Registered address: Miera iela 90-4, Rīga, LV-1013, Latvia
Return address: Kurzemes prospekts 3G, Rīga, LV-1067, Latvia
Phone: +371 25170027
E-mail: info@bigone.lv
Online store: bigOne* and bigOnestore* domains (list in the Contact section)

1. General provisions

1.1. The purpose of these terms is to inform buyers of the online store bigOne about the conditions for purchasing the goods and services offered for sale.

1.2. The terms used in these Terms have the following meaning:

1.2.1. Seller — SIA „B I&G", a company registered in the Republic of Latvia, reg. no. 50203347301, VAT no. LV50203347301, registered address Miera iela 90-4, Rīga, LV-1013.

1.2.2. bigOne — an online store of electronics and other non-food goods operating on the domains bigOne* and bigOnestore* (hereinafter — the online store). All domains of the online store belong to one Seller, and these Terms apply to all of them. The current list of domains is in the Contact section.

1.2.3. Buyer — a natural or legal person with legal capacity who buys goods in the online store bigOne.

1.2.4. Consumer — a natural person who buys goods for purposes outside their trade, business or profession.

1.2.5. Terms — these terms together with the bigOne information sections referred to in them, which form an integral part of the Terms.

1.2.6. Goods — goods and services offered in the online store bigOne.

1.2.7. Contract — the contract concluded between the Buyer and the Seller for the purchase of Goods.

1.2.8. Privacy policy — the rules for processing the Buyer's personal data, available in the Privacy policy section.

1.3. The Terms take effect when the contract between the Seller and the Buyer is concluded. Before placing an order, the Buyer should read these Terms carefully.

1.4. The Terms are an integral part of the contract. The Buyer must accept the Terms and the Privacy policy; otherwise the order cannot be completed.

1.5. The Seller has the right to change the Terms. Each order is governed by the version of the Terms in force at the time it is placed.

2. Ordering goods and concluding the contract

2.1. Goods can be ordered in the online store bigOne.

2.2. Product images are for illustration only. The actual appearance may differ due to screen resolution or colour rendering. The packaging may also differ from the image. The Buyer should also read the product description.

2.3. If the Seller can no longer deliver the ordered item, it informs the Buyer without delay and the order is stopped. In that case the money paid is refunded.

2.4. Orders may be placed by natural persons with legal capacity aged 18 or over, by persons aged 14 to 18 with the consent of their parents or guardians, and by legal persons.

2.5. The Buyer fills in all fields required for the order and checks the information provided.

2.6. The contract is deemed concluded when the Buyer has selected the goods, created a shopping cart, chosen a payment method and confirmed the order. A confirmation of receipt of the order is sent to the e-mail address provided.

2.7. After checking that delivery is possible, the Seller confirms the order and sends the goods to the address or pick-up point specified by the Buyer.

2.8. The invoice for the goods is sent to the e-mail address provided by the Buyer or issued on receipt of the goods.

2.9. If the order cannot be fulfilled (due to lack of stock, refusal by the supplier or a price error), the Seller informs the Buyer without delay and refunds the money paid no later than within 5 working days.

3. Prices, VAT and payment

3.1. The price of the goods is shown in the online store next to the product description. The price does not include delivery costs, which are set out in the Delivery and payment section.

3.2. Prices of new goods include value added tax. In Latvia the rate is 21%. For buyers in other EU countries, where required by EU VAT rules, we apply the VAT rate of the buyer's country, and the price shown in the cart already includes it.

3.3. For used goods, the special VAT scheme for second-hand goods provided by the Latvian Value Added Tax Law applies. For such goods VAT is not added to the price and is not shown separately on the invoice; the invoice states that the special scheme applies. Input VAT cannot be deducted for such goods. These goods are clearly marked in the cart and order summary.

3.4. The price of the goods is not changed after the order is confirmed, except where the price was wrong due to a technical or obvious error. In that case, before confirming the order, the Seller informs the Buyer in writing and offers to order the item at the correct price or to cancel the order. The money paid is refunded no later than within 5 working days.

3.5. Orders can be paid by payment card, direct bank payment and other payment methods offered by the Seller at checkout.

4. Delivery of goods

4.1. Goods are delivered by courier or to parcel lockers. Delivery conditions are set out in the Delivery and payment section.

4.2. Courier parcels are delivered to the stairwell of an apartment building or to the door of a private house. Carrying the goods upstairs is not included in the delivery price.

4.3. The Buyer confirms that the delivery address provided is correct. The goods are received by the Buyer or by an authorised person specified in the order.

4.4. Parcels in parcel lockers must be collected within the period set by the parcel locker service provider after the notification is received.

4.5. The delivery times shown are indicative. In exceptional cases the delivery time may be extended by 1–14 working days, and the Buyer will be informed.

4.6. We deliver to the countries listed in the Delivery and payment section. The delivery price and delivery time are shown in the cart before payment.

4.7. If several items are ordered, they may be delivered at different times. No additional delivery charge applies in that case.

4.8. The risk of loss of the goods passes to the Buyer when the goods are received.

4.9. If the goods cannot be delivered or the Buyer does not collect them within the set period, the Seller contacts the Buyer and agrees on further action.

4.10. On receipt, the Buyer must check the packaging and condition of the goods. If the packaging is damaged or the quantity does not match the order, it is advisable not to accept the parcel and to fill in a parcel inspection report together with the carrier's representative.

4.11. Claims about wrong contents, damage or other discrepancies must be submitted within 24 hours of receiving the parcel by writing to info@bigone.lv and attaching photos of the outer packaging, the original packaging and the item itself. This deadline does not limit the Buyer's statutory right to claim for lack of conformity of the goods with the contract.

4.12. The date of receipt of the goods is the date on which the goods are collected from the parcel locker or handed over to the Buyer by another delivery service.

5. Quality of goods and guarantee

5.1. The Seller guarantees the quality of the goods in accordance with the laws of the Republic of Latvia. The goods conform to the contract if they match the product description, ordinary quality requirements, what the Buyer can reasonably expect and the quantity ordered.

5.2. Commercial guarantee periods

• New goods — 24 months for consumers (natural persons).
• New goods — 12 months for legal persons and professional use.
• Used goods — 12 months for all buyers.

If a different guarantee period is stated for a particular product, the period stated for that product applies. Detailed information on guarantee conditions, the process and exclusions is available in the Guarantee information section.

5.3. Consumer's statutory rights. The commercial guarantee does not limit or replace the consumer's statutory rights. The consumer may claim for lack of conformity of the goods with the contract for at least two years from receipt of the goods, or longer if the law of the buyer's country of residence provides for it. For used goods, the parties agree on a liability period of 12 months, if the law of the buyer's country allows it. Differences between countries are set out in the Country annex (Chapter 14).

5.4. Some goods are covered by a manufacturer's guarantee; its conditions are stated in the guarantee document supplied with the item.

5.5. If the goods do not meet quality requirements, the Buyer has the right to request a replacement, a price reduction, free repair or — if the defect is material — termination of the contract and a refund.

5.6. Guarantee repairs are carried out by authorised service centres. The proof of purchase is sufficient when handing in the item.

5.7. If the item becomes defective during the guarantee period and cannot be repaired, the authorised service issues a report confirming this. On that basis the Buyer has the right to exchange the item for an equivalent one or receive a refund.

5.8. The money for goods of non-conforming quality is refunded within 14 days of the goods being returned to the Seller.

5.9. For questions about product quality, write to info@bigone.lv or call +371 25170027.

6. Right of withdrawal

6.1. A consumer has the right to withdraw from the contract within 14 days from the day the goods are received, without giving any reason, by notifying the Seller in writing at the e-mail address shown in the Contact section or by using the form on the Withdraw from the contract page.

6.2. The notice must state the order number, order date and the item. A bank account number is only needed if you paid by bank transfer or would like the refund by another method. The Seller confirms receipt of the notice without delay.

6.3. The goods must be returned no later than 14 days after sending the withdrawal notice, to Kurzemes prospekts 3G, Rīga, LV-1067, Latvia. The Buyer bears the cost of return, unless the goods were received damaged or the wrong item was delivered.

6.4. Inspecting the goods and packaging

6.4.1. What you may do. You may unpack, look at and test the item to the same extent as you could in a shop before buying — look at it from all sides, check the contents and make sure the device switches on and works. Opening the packaging does not in itself remove the right of withdrawal.

6.4.2. Packaging. Please return the item in its original packaging with all accessories. If the packaging must be opened, please do so carefully — along the seam or the edge of the seal — so that it can be closed again. This does not apply to items sold as “without packaging” — in that case secure transport packaging is sufficient.

6.4.3. Factory seal and sealing tape. Some goods are delivered in factory-sealed packaging — with sealing tape, shrink film, seal tape or a security sticker. This seal is not just wrapping: it is part of the commercial presentation of the item and confirms that the item has not been used. In a shop, too, the buyer receives an unopened box and pays for exactly that.

6.4.4. What happens if the seal is cut. Once a factory seal is cut or torn, the item can no longer be sold as new — for the next buyer it is an opened item, and its price is lower. Breaking the seal does not remove the right of withdrawal, but since breaking the seal is not necessary to establish the nature, characteristics and functioning of the item, it is handling beyond what is necessary for inspection and reduces the value of the item. In that case the Seller has the right to reduce the refund by the amount of the reduction in value.

6.4.5. How the reduction in value is calculated. It is determined separately for each item as the difference between the selling price and the price at which the opened item can realistically be sold. The Seller justifies the calculation in writing and sends it to the Buyer before making the refund. The Buyer has the right to dispute the calculation.

6.4.6. What does not count as a reduction in value. Opening the packaging along the seam, carefully removing tape, unpacking, switching on and testing the item, and removing the transport film are not considered a reduction in value.

6.4.7. When there is no right of withdrawal at all. The law provides cases in which the right of withdrawal does not apply — including sealed goods that are not suitable for return for health protection or hygiene reasons if they were unsealed after delivery; sealed audio or video recordings and software if they were unsealed after delivery; and goods made to the Buyer's specifications.

6.4.8. Tip. If you are not sure whether you will keep the item, open the packaging carefully and keep everything — the box, inserts, films, documents and accessories. That is the simplest way to get the full amount back.

6.5. When the right of withdrawal is exercised, the Buyer is refunded the amount paid for the goods, including standard delivery costs, no later than 14 days from the moment the Seller receives the goods back or the Buyer's proof of having sent them. We refund using the same means of payment that the Buyer used for the purchase (for example, to the same payment card), unless the Buyer has expressly agreed otherwise. No fee is charged to the Buyer for the refund.

6.6. If only part of the order is returned, delivery costs are refunded to the extent that they change for the remaining items.

6.7. If a discount depending on the order value was applied and, after part of the order is returned, the condition is no longer met, the Seller has the right to adjust the refund by the amount of the discount.

7. Exchange of non-faulty goods

7.1. Within 14 days of receipt, the Buyer may exchange the item for a similar item in another colour, size, model or configuration by writing to info@bigone.lv. The Buyer pays any price difference.

8. Rights and obligations of the Buyer and the Seller

8.1. The Buyer confirms that they will provide correct and complete information in the order, use the online store in good faith and pay for the goods ordered.

8.2. The Seller confirms that it will make every effort to fulfil the order in time and properly, provide the necessary information and process the Buyer's personal data only in accordance with the Privacy policy and the law.

8.3. The Seller has the right to cancel the order if the Buyer, having chosen payment by bank transfer, has not paid within 2 working days.

8.4. If the ordered item cannot be delivered, the Seller offers an equivalent item or refunds the money paid within 5 working days.

9. Intended use of goods and liability

9.1. The Buyer is responsible for their actions in the online store, including keeping their login details safe and not sharing them with third parties.

9.2. The parties are liable for the concluded contract in accordance with the laws of the Republic of Latvia.

9.3. Intended use. Unless otherwise stated in the product description, the goods offered in the online store are intended for household and personal use — that is, for occasional use in domestic conditions. If an item is rated for professional use, this is stated in the product description, and the description applies.

9.4. Professional and commercial use. If an item intended for household use is used as part of a business — intensively, daily or for profit — this is use that does not match its intended purpose. For example, a wheel wrench or jack intended for an emergency with your own car is used dozens of times a day in a car workshop; a compressor intended for inflating tyres twice a year works every day in a workshop. Wear and damage resulting from such use are not manufacturing defects and are not covered by the commercial guarantee. This does not affect the Buyer's rights regarding defects unrelated to the type of use — for example, a part damaged in manufacturing.

9.5. When a purchase is not a consumer purchase. A consumer is a natural person who buys goods for purposes outside their trade, business or profession. What matters is the purpose of the purchase, not whether the Buyer is a natural or legal person. If the order is placed in the name of a legal person or the Buyer provides a company name, registration number or VAT number for the invoice, the purchase is considered a business purchase. For business purchases, consumer protection rules — including the 14-day right of withdrawal and the two-year liability period — do not apply; the commercial guarantee stated in clause 5.2 of these Terms applies.

9.6. No need to guess. If you are not sure whether a particular item is suitable for your intended use, write to info@bigone.lv before buying — we will tell you whether the item is rated for professional use and which guarantee period applies to it.

9.7. The Seller is not responsible for information provided by third parties on other websites to which the online store may link.

10. Communication

10.1. The Seller sends notices to the Buyer to the e-mail address or phone number provided in the order.

10.2. The Buyer sends notices to the Seller by phone +371 25170027 or by e-mail info@bigone.lv.

11. Force majeure

11.1. The Seller is not liable for non-performance or late performance of obligations caused by circumstances beyond the Seller's control. In such a case the Seller informs the Buyer without delay and agrees on a new delivery date.

12. Dispute resolution

12.1. Disputes between the Buyer and the Seller are resolved by negotiation. Claims are submitted in writing to info@bigone.lv; the Seller replies within 15 working days.

12.2. If the consumer does not agree with the Seller's reply, they may contact the Latvian Consumer Rights Protection Centre (PTAC), Brīvības iela 55, Rīga, LV-1010, e-mail pasts@ptac.gov.lv, phone +371 65452554, website www.ptac.gov.lv. A consumer from another EU country may also contact the dispute resolution body of their own country (see the Country annex) or the European Consumer Centre of their country (ECC-Net).

12.3. The consumer may also apply to the Consumer Dispute Resolution Commission in accordance with the procedure set by PTAC, or to a court in accordance with the laws of the Republic of Latvia.

12.4. The European Union Online Dispute Resolution (ODR) platform ceased operation on 20 July 2025 and is no longer available.

12.5. These Terms are governed by the laws of the Republic of Latvia. This does not deprive the consumer of the protection afforded by the mandatory provisions of the law of the country of their habitual residence.

13. Language

13.1. The Terms are available in Latvian, English, Russian and other languages available in the online store. The contract is concluded in the language in which the Buyer places the order.

14. Country annex

14.1. Liability periods, dispute resolution bodies and other differences between countries are set out in this annex, which forms an integral part of these Terms.

Country	Statutory liability for lack of conformity	Dispute resolution body	Data protection authority
Latvia	2 years; used goods 12 months	PTAC Consumer Dispute Resolution Commission	Data State Inspectorate (Datu valsts inspekcija)
Lithuania	2 years	Valstybinė vartotojų teisių apsaugos tarnyba	Valstybinė duomenų apsaugos inspekcija
Estonia	2 years	Tarbijavaidluste komisjon (TTJA)	Andmekaitse Inspektsioon
Finland	Depends on the expected lifetime of the product	Kuluttajariitalautakunta	Tietosuojavaltuutetun toimisto
Sweden	3 years to make a claim	Allmänna reklamationsnämnden (ARN)	Integritetsskyddsmyndigheten (IMY)
Denmark	2 years	Forbrugerklagenævnet	Datatilsynet
Other EU countries	At least 2 years, or longer if national law provides for it	National dispute resolution body or European Consumer Centre (ECC-Net)	National data protection authority

14.2. For used goods, we apply the 12-month liability period only where the law of the buyer's country allows it; otherwise the period shown in this table applies.