Disclaimer

Disclaimer

Right of withdrawal

A consumer (a natural person who buys a product or service for purposes not related to their business or professional activity) has the right of withdrawal in accordance with Cabinet of Ministers of the Republic of Latvia Regulation No. 255 “Regulations on Distance Contracts”.

You may withdraw from a distance contract within 14 calendar days from the day you receive the product.

To exercise the right of withdrawal, you must inform the seller of your decision by sending a notice:

• electronically to: info@bigone.lv, or
• in writing to: Kurzemes prospekts 3G, Rīga, Latvija, LV-1067.

The notice may be submitted in free form, stating the consumer's details and the purchase details, or by using the withdrawal form.

After giving notice of withdrawal, the product must be sent back to the seller no later than within 14 days. After receiving the product and assessing its condition, the seller refunds the amount paid within 7 days using the same means of payment, unless otherwise agreed.

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Cases where the right of withdrawal does not apply

The right of withdrawal cannot be exercised in the following cases:

• the price of the product depends on fluctuations in the financial market;
• the product was made to individual order or personalized;
• the product deteriorates quickly or has a short shelf life;
• the packaging has been opened for products that cannot be returned for health or hygiene reasons (for example, shavers, epilators, headphones, etc.);
• after delivery the product has been inseparably mixed with other items;
• urgent repair or maintenance work has been carried out at the consumer's request;
• the packaging of audio or video recordings or software has been opened;
• the supply of digital content has begun with the consumer's consent;
• the product or its packaging was damaged after being handed over to the buyer and/or the product is not in its original packaging and complete set

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Recommendations when receiving a product

To avoid misunderstandings:

• check the product when you receive it (model, color, contents, etc.);
• in case of damage, record it immediately together with the courier;
• do not use the product until you are fully sure it matches your order;
• keep the original packaging and all contents;
• do not open software, audio or video media if you plan to return them.

If the right of withdrawal is exercised without the product being non-conforming, the buyer bears the cost of returning the product.

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Complaints

If you have a complaint about a product or service, please submit it:

• by email: info@bigone.lv
• or in writing: Kurzemes prospekts 3G, Rīga, Latvija, LV-1067

Complaints are reviewed within 7 business days of receipt, and a reply is sent to the contact details provided.

If the dispute cannot be resolved by mutual agreement, you have the right to use out-of-court dispute resolution by submitting a written application stating:

• your name, surname and contact details;
• the date of the application;
• a description of the dispute and your claim.

More information:

• Consumer Rights Protection Centre: https://www.ptac.gov.lv
• EU dispute resolution platform: https://ec.europa.eu/consumers/odr/

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Additional information

The seller does not keep all concluded distance contracts. If necessary, purchase documents (a receipt or delivery note) can be reissued.