Warranty information

We care about the quality of our products and the satisfaction of our customers. All our products are sold with a manufacturer's or seller's warranty that complies with Latvian and European Union legislation.

Warranty for new products

Warranty period

• The standard warranty period is 24 months from the date of purchase, unless otherwise stated in the description and unless the purchase is made by a legal entity or for professional use.
• For certain accessories or electronic products, the warranty period may be shorter in accordance with the manufacturer's terms.

Warranty conditions

The warranty covers manufacturing defects or material faults that occur during normal use. The warranty does not cover:

• mechanical damage caused by improper use;
• normal wear and tear (scratches, cracks, etc.);
• damage caused by third parties or external factors (for example, moisture, heat or power surges).

Warranty service

If you have a problem with a product you purchased:

1. Contact us by email at info@bigone.lv, stating your order number and a description of the problem.
2. If necessary, we will ask you to add photos or a video so we can assess the situation.
3. If the product needs to be sent in for inspection, we will provide instructions on how to send it.

After inspection:

1. if the fault is recognized as a warranty case, the product will be repaired or replaced free of charge;
2. if repair is not possible, you will be offered an equivalent product or a refund.

When a warranty claim may be refused

A warranty claim may be refused if:

1. the product was damaged due to improper use;
2. unauthorized repairs or modifications were made;
3. no proof of purchase was provided.

Additional information

1. Keep your receipt or invoice — it serves as proof of warranty.
2. If the warranty period has expired, we will still help with a paid repair or ordering spare parts, where possible.

Warranty for used products

Device condition

All devices offered (laptops, mobile phones, tablets, etc.) are used and are tested at an authorized service center before sale (power-on and operation, screen, battery, main functions). Each device is assigned a grade and a functional status; significant defects are always stated in the product description.

Grades

The grade (A+, A, B, C) describes the visual condition, not function. The assessment is made from the user's viewpoint (~40–50 cm). Minor scratches or wear consistent with the grade are not considered a defect.

Functional status: Working (fully working), Working / Minor Fault (working with a minor fault), Grade D/E (significant damage), No Power (NP) (does not turn on), Incomplete (IC) (parts missing).

Warranty period

The warranty period for used devices is 12 months from purchase, unless otherwise stated for the product.

Consumer statutory rights. In addition to the commercial warranty, a consumer (a natural person) has the right under the Consumer Rights Protection Law to submit a claim for non-conformity of the product with the contract within 2 years. The commercial warranty does not limit these rights.

What the warranty covers

Technical defects that affect the normal operation of the device and were not caused by improper use, for example:

• the device does not turn on or turns off immediately;
• charging does not work correctly (with no signs of mechanical damage);
• sound, the microphone or the speaker does not work correctly;
• Wi-Fi or Bluetooth does not connect;
• the camera does not work or the image is defective (not related to a drop).

What the warranty does not cover

• visual wear (scratches, dents) consistent with the grade;
• mechanical damage after receipt (drop, broken screen, liquid, power surge);
• unauthorized repair or modifications;
• software errors and compatibility (apps, iOS/Android updates) managed by the manufacturer;
• natural battery wear and reduced battery life.

Battery

The battery is tested and in working order; at the time of sale its capacity is at least 80% (unless otherwise stated for the product). Used devices may have a shorter battery life than new ones, and natural battery wear is not considered a defect.

Buyer's obligations

• use the device for its intended purpose;
• protect it from drops, liquids, moisture and voltage fluctuations;
• do not open or repair it without authorization;
• keep the proof of purchase (receipt or invoice).

Warranty process

1. Report — write to info@bigone.lv with your order number, a description of the problem and, if possible, photos/video.
2. Send the device — following our instructions (parcel locker or store).
3. Diagnostics — we provide a conclusion as soon as possible.
4. Solution — repair, replacement with an equivalent or better device, or a refund.

Additional information

• A device may have several defects consistent with its grade.
• The contents of the package (box, charger, accessories) may vary.
• Testing is carried out according to standards, but it is not possible to guarantee that all hidden defects are identified.
• All specific information is stated for each individual product.