Forever cable USB – USB-C 1 m 3A, black0 € 
Forever cable USB-C – Lightning 1 m 20W, white0 € 
Forever cable USB-C – USB-C 1 m 60W, black0 € 
Setty car charger USB + USB-C 2.4A, black0 € 
Setty wall charger USB + USB-C 20W, black0 €
Customer support
Customer service
Everything you need to know about delivery, returns, payments and warranty — in one place. If you can't find the answer, write to us and we'll reply on the next business day.
Delivery
How and how quickly your order reaches you.
1OrderYou receive a confirmation email.
2ProcessingWe start right after payment is received. The delivery time depends on the item and is shown on the product page.
3DispatchYou receive an email with a tracking link.
4ReceiptAt a parcel locker or by courier.
up to 3 business daysItems in our warehouse in Riga
up to 4 business daysUsed devices
up to 5 business daysItems from Latvian suppliers
up to 16 business daysItems from the supplier's warehouse in Poland (14 days to us + 2 within Latvia)
- Delivery times apply to Latvia. Delivery to other countries — the time depends on the country and the item, please contact us.
- Delivery partners: Omniva, DPD, Venipak, Unisend.
- Orders placed on business days before 15:00 are usually dispatched the same day if the item is in our warehouse.
- Free delivery to a parcel locker for small items: from 30 € to Unisend and Venipak lockers, from 50 € to any locker (in Latvia; in Estonia from 32 € — Unisend and Venipak, in Lithuania from 32 € — Unisend, in Estonia and Lithuania from 42 € — all). Bulky items are delivered by courier (LV, LT, EE only).
- Orders under 10 € have a small order fee of 0,99 €.
- If a parcel exceeds the locker size limits, we will offer other shipping options.
Returns
Right of withdrawal and refunds.
14 daysRight of withdrawal without giving a reason
14 daysRefund after the item is received and checked
1ReportWrite to info@bigone.lv and include your order number.
2Send the itemFollowing our instructions, in the original packaging.
3InspectionWe check the item's condition and contents.
4RefundThe money is returned within 14 days.
- The item must be unused, in its original packaging and with labels intact.
- Return costs are paid by the buyer, except when the item is damaged or sent by mistake — then we cover the costs.
- If the item is defective, it is not a return but a warranty case — see the section below.
Received the wrong item or a damaged parcel? Take photos of the packaging and the item and send them with your request — that way we can resolve it faster.
Secure payments
How you can pay and how your data is protected.
Visa
Mastercard
Maestro
Swedbank
SEB
Citadele
Luminor
Apple Pay
Google Pay
Bank transfer
“Kniks” gift cards
- All payments are processed over an encrypted connection.
- We do not store your card details — they are processed by a certified payment service provider.
- Prices are in euros. Used items are sold under the margin scheme for second-hand goods — no VAT is added on top of the price.
- Also available: leasing.
The price you see in the cart is the price you pay. Delivery and service terms are shown before payment.
Warranty
Warranty terms, what it covers and how to make a claim.
24 monthsFor new items, unless stated otherwise in the description
12 monthsFor used devices, can be extended by another 12
At least 80 %Battery capacity at the time of sale
1ReportWrite to info@bigone.lv: order no., the problem, a photo or video.
2Bring the deviceFollowing our instructions — via a parcel locker or in store.
3DiagnosticsWe give our assessment as soon as possible.
4SolutionRepair, replacement with an equivalent item or a refund.
- The warranty covers technical defects that affect the device's normal operation and are not caused by improper use.
- The warranty does not cover cosmetic wear consistent with the grade, mechanical damage after receipt, unauthorized repairs or natural battery wear.
- Keep your proof of purchase — it serves as your warranty certificate.
Shipment tracking
How to find out where your order is right now.
As soon as the parcel is handed to the delivery partner, you receive an email with a tracking link. With it you can follow the parcel in real time until it is delivered.
- The tracking link usually becomes fully active within a few hours of dispatch.
- If you haven't received the email, check your spam folder.
- If your order has several items, they may be shipped separately — then you will receive several tracking links.
Can't find the tracking link? Write to info@bigone.lv and include your order number — we will send it again.
Need help?
Contact us — we'll help you sort it out.
Emailinfo@bigone.lv
Phone+371 25170027
Opening hoursMon–Fri 9:00–17:00 · Sun closed
AddressKurzemes prospekts 3G, Riga, Latvia, LV-1067
