Frequently asked questions — bigOne.lv
Forever cable USB – USB-C 1 m 3A, black0 € 
Forever cable USB-C – Lightning 1 m 20W, white0 € 
Forever cable USB-C – USB-C 1 m 60W, black0 € 
Setty car charger USB + USB-C 2.4A, black0 € 
Setty wall charger USB + USB-C 20W, black0 € 
Delivery
We offer fast and secure delivery across Latvia so your order reaches you as quickly as possible. Delivery is handled by reliable couriers – Omniva, DPD, Venipak and Unisend
Returns and exchanges
Shop with confidence! We offer a simple, hassle-free returns process within 14 days if the item doesn't meet your expectations.
Secure payments
All payments are processed using certified, secure payment solutions. Your data is protected with SSL encryption so shopping is completely safe.
Warranty
All products come with a warranty. If an item is damaged or doesn't match the description, we will replace or repair it in accordance with the terms.
Shipment tracking
Track your order in real time! Once your order has been shipped, we'll send you a tracking number so you can easily follow the delivery status.
Frequently asked questions
Orders and purchases
How can I cancel or change my order?
How can I cancel or change my order?
If you need to correct the delivery address or contact details or cancel an order, please contact our customer support as soon as possible by email at info@bigone.lv. Order delivery details and contents can only be changed until the order has been handed over for delivery.
How can I track my order?
How can I track my order?
You can follow your order status by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. You can log in to your account on our website, go to "My orders" and click the tracking link shown for your order.
What if my order is damaged or an item is missing?
What if my order is damaged or an item is missing?
If there's a problem with your order, please contact our customer service team as soon as possible by email or through the contact form on our website. Include your order number and a short description of the problem so we can help quickly.
I didn't receive my whole order — what should I do?
I didn't receive my whole order — what should I do?
If part of your order is missing, please check the shipping confirmation email to see whether the items were shipped together or separately. If all items were meant to arrive together, or if you have any concerns, contact our customer service team with your order number. We'll investigate and resolve the issue quickly.
Returns and exchanges
What is your return policy?
What is your return policy?
The return policy is set out in the “Terms of service” and “Warranty information” sections and complies with Latvian and EU legislation.
Let's respect ourselves and others so that we can all grow together in this environment. That's why we ask you to choose your products responsibly, as we bring them to you from the manufacturer or a partner in Europe, do everything to make it happen as quickly as possible, and invest our work and time to get you exactly what you want.
How can I return a product?
How can I return a product?
To make a return, contact our support team with your order number and the reason for the return. We'll give you detailed instructions, including where to send your item.
Can I exchange a product for another one?
Can I exchange a product for another one?
Products you want must be ordered, and products you have received but don't want must be returned in accordance with our online store's terms of service.
How long does a refund take?
How long does a refund take?
Once we receive your returned item, processing usually takes 5-7 business days. The refund will be made to your original payment method or to the details you provide, or the exchanged item will be sent right away.
Delivery and tracking
How long does delivery take?
How long does delivery take?
The delivery time in Latvia is shown on each product page:
• items in our warehouse — up to 3 business days;
• used devices — up to 4 business days;
• items from Latvian suppliers — up to 5 business days;
• items from the supplier's warehouse in Poland — up to 16 business days (14 days to us + 2 within Latvia).
Delivery to other countries — the time depends on the country and the item, please contact us.
We order many products from our European neighbours to ensure a good price and quality as well as the latest models. Thank you for your patience and for supporting local business.
Do you offer express delivery?
Do you offer express delivery?
Standard delivery is currently via parcel lockers, which is fast enough. If you need a different type of delivery, write to us and together we'll find a solution
Can I change the delivery address after placing my order?
Can I change the delivery address after placing my order?
If your order hasn't been processed yet, you can contact our support team to update the delivery address. Once the order has been shipped, we can no longer make changes.
